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FAQ

Shipping Information

Once the product(s) reaches us, payment made with COD option will receive a payout link on your registered mobile number. You need to submit your bank details and UPI id then automatically your refund amount will be transferred to your bank account or UPI address within two days,after quality check of product.

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at support@pepronica.com. We will verify and get back to you at the earliest.

Returns & Refunds

– Visit the Place your Return / Exchange Request section on the website  or click here to raise a return/exchange request for your order.

– Submit the required details as prompted.

– Follow the instructions and select the item(s) you would want to Return/Exchange.

Please note that the Return/Exchange request needs to be raised within 5 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them.

We levy a charge of Rs 80 for return.  For exchange no charges are applicable.

You can cancel your order within 5 hours of placing the order via Whatsapp. You can opt to cancel order by clicking the cancel order button in the Order confirmation message.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on support@pepronica.com. Incase you fail to intimate about the same, return might not be processed.

It takes 7 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.

Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

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